If you order before 4 pm, you should receive it the next working day. Did you not receive your package on time? Consult your track & trace email or contact us
We mainly ship orders with bpost. Sometimes we use other parcel service when bpost is in a slow/bad mood.
We have a ZERO plastic policy and mainly use recycled materials for packaging.
Boxes, tape, padding. We consciously choose ECO-friendly packaging.
Shit happens. You can return items up to 30 days after purchase. To be eligible for a return, the products must be in the unopened original packaging.
More information about how to return an order can be found here
Puny humans have prepared your order.
Our mistake? We ensure that the correct items are delivered as quickly as possible (including a lot of free samples) and we collect the wrong items.
Please contact us as soon as you notice something is wrong.
Oh no ... We will solve it for you as soon as possible! 7/7 Contact us as soon as you notice something is wrong & take pictures of damaged packaging/products. Honesty is rewarded...
Refunds are automatically refunded to the credit/debit card you paid with!
It can take up to 3-7 working days before the amount is back on your account.
• You can use a gift voucher in 1 or more orders!
• Gift vouchers never expire!
• But why wait to spoil yourself? Take a look at our bestsellers
We recommend to keep these products in a cool + dry + dark place. Especially if they contain cold pressed & essential oils.
We recommend that you use the products within 1 year of purchase. When stored correctly, most products can be stored for up to 2 years.
Think of clean beauty as BIO food. Clean skincare & beauty are generally better for the natural biotope and hormone balance of your skin. Equally effective, much healthier and almost always more sustainable.